Customer Support to
help when you
really need it.
Contact us.
We are committed to extraordinary customer service. That's why we offer live technical support to all users at no charge.
Customer Support is available 9:00 AM - 10:00 PM Eastern time, 7 days/week, except for major holidays. All emails will be answered within 1 hour.
FAQs.
Answers to commonly asked questions can be found in our fully searchable Frequently Asked Questions section.
Product documentation.
Check out our Quickstart Guide
If you would like to view our user guide, click the link below.
When your download completes, double-click PrivateWifi.dmg under your Downloads button to install Private WiFi.
When your download completes, select "Open" next to the PrivateWiFi installer to install Private WiFi.
When your download completes, click on the PrivateWifi installer under your Downloads button to install Private WiFi.
When your download completes, click on the "Run" button next to PrivateWiFi.exe to install Private WiFi.