Effective April 10, 2015
Private Communications Corp. (PCC), the creator of PRIVATE WiFi, is strongly committed to protecting the privacy of our users. Our CEO & Founder Kent Lawson always says, “We are a privacy company, full stop.” This means that at the end of the day, privacy is both our policy and our mission, and we want to ensure that you feel and are protected and secure.
This Policy describes how PCC collects and uses the Personal Information you provide on our website, http://www.privatewifi.com, and while using our product, PRIVATE WiFi. It also describes the choices available to you regarding our use of your personal information, and how you can access and update this information. If at any time you have any questions or concerns about how our products or websites store or use your data, you can reach out to us at firstname.lastname@example.org to get a personalized response.
By submitting your Personal Information through our website, you will be considered to have given your permission and consent for the collection, use, retention and disclosure of your Personal Information as set forth in this Policy.
Use of our website and PRIVATE WiFi’s services is limited to persons who are of legal age in the jurisdictions in which they reside. PRIVATE WiFi will not knowingly accept any information from an individual under the age of thirteen (13) years. In compliance with the Children’s Online Privacy Protection Act (“COPPA”), any information that PRIVATE WiFi may receive from any individual who is reasonably believed to be under the age of thirteen (13) years will be deleted.
Remember, we care about your privacy and take it seriously. Read on for further details.
What Personal Information We Collect from You
We take great care to only collect from you the minimum necessary Personal Information that is required to operate our services. By limiting what we collect, we help protect the privacy and security of your Personal Information.
We collect the following information (what we refer to as “Personal Information”) from you:
- Contact Information, such as name, email address, mailing address and phone number.
- Billing Information, such as your credit card number and billing address.
- Computer information, such as your IP address, browser type and operating system.
We may collect such personal information when you:
- Submit contact form(s) on our website
- Post comment(s) to our blog
- Subscribe to our email alerts and/or newsletter
- Subscribe to, or try, our services
- Enter contests and/or sweepstakes
This information is collected and used so that we can:
- Fulfill your order and send you a confirmation
- Respond to customer service requests
- Send product updates, warranty information, newsletters or marketing information
- Administer contests and sweepstakes you entered, and notify you if you won
- Improve our website and marketing efforts
- Manage our server network
- Detect fraud and inappropriate use of our services (such as sending spam)
We promise to never send you excessive marketing emails or advertisements, and we make it easy for you to opt out of receiving such marketing emails or advertisements. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by sending an email to email@example.com.
How We Share Your Personal Information
Except as described in this Policy, PRIVATE WiFi will not disclose any Personal Information that you have provided to us to any outside parties.
We may use third parties to perform certain services on our behalf. We may share your Personal Information, including payment card information, with these third parties solely to enable them to perform the services for us.
Such third parties include those:
- Hosting our website and services
- Managing the functionality of our website
- Processing credit or other payment card payments
- Enabling us to send you email
- Hosting customer service software that we use to respond to your customer service requests
Below are some other ways in which we may disclose your personal information:
- If required by law, such as to comply with a subpoena or similar legal process.
- When we believe, in good faith, that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
- To any other third party, if we have your explicit prior consent to do so.
How to Review and Request Changes to Your Personal Information
You can review and make changes to your Personal Information by visiting our Customer Account Management Page, which you can reach from the Manage Account button in our application software or by clicking here.
We place cookies on your computer to collect non-personally identifiable information to compile aggregated statistics about visitors to our site. For example, we will know how many users access a specific page and which links they clicked on, but not which users. We use this aggregated information to understand and optimize how our site is used.
We also use web beacons on our site to analyze how our site is used and in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.
How We Respond to Do Not Track Signals
PRIVATE WiFi does not track its customers over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals. However, some third party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. Most browsers allow you to set the DNT signal so that third parties (particularly advertisers) know you do not want to be tracked.
How We Protect Your Personal Information
We take the protection of your data very seriously. Whenever you enter sensitive information, such as your credit card number, we encrypt the transmission of that information using secure socket layer technology (SSL). We do not retain most of this sensitive information, and only keep what is necessary to effect the transaction and continue servicing your subscription.
PRIVATE WiFi follows generally accepted industry and commercially reasonable measures to protect the Personal Information submitted to us from loss, misuse, unauthorized access, disclosure, alteration and destruction.
While PRIVATE WiFi strives to undertake reasonable and necessary efforts to secure Personal Information provided to us through the website, even such security measures do not guarantee the security of all Personal Information, and PRIVATE WiFi does not guarantee that the Personal Information it collects will be protected in all circumstances, many of which are beyond PRIVATE WiFi’s reasonable control.
If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us at firstname.lastname@example.org.
We may update this Policy to reflect changes to our information practices. If we make any material changes to this Policy, we will post those changes to PRIVATE WiFi’s website, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We encourage you to periodically review this page for the latest information on our privacy practices.
If, however, we are going to use users’ Personal Information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their Personal Information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our website notifying users of the change. In some cases where we post a notice we will also email users who have opted to receive communications from us, notifying them of the changes in our privacy practices and/or this Policy.
How to Contact Us
You can contact us about this Policy by writing or sending us an email us at the address below:
Private Communications Corp.
39 Holiday Point Road
Sherman, CT 06784
Phone: (212) 390-1100
Private Communications Corp. is a member of the VeraSafe™ Website Privacy Program, meaning that VeraSafe has assessed Private Communications Corp.’s data governance for compliance with the VeraSafe Website Privacy Program Criteria. The program criteria require that participants maintain a high standard for data privacy and implement specific best practices pertaining to notice, choice, access, data integrity, security, and third party information sharing.
VeraSafe helps businesses protect the security and privacy of your personal information. However, if a privacy complaint or dispute cannot be resolved through Private Communications Corp.’s internal process, Private Communications Corp. has agreed to participate in the VeraSafe Dispute Resolution Procedure. To file a complaint with the Procedure, please submit the required information to VeraSafe here: https://www.verasafe.com/dispute-submission.